Frequently Asked Questions
- Exterior door/ground floor window lock issues
- Major leaks
- Clogged toilet when only one toilet is in the unit (Calls for clogs that are resolved with a plunger can result in charges)
- No heat when exterior temps are below 55 degrees
- Refrigerator not cooling. Weekend emergency calls only, weekday calls will be handled as priority work orders the next business day
- No electricity (breaker resets are resident responsibility or $75 trip charge for Maintenance after hours)
- No Gas/Water not related to termination of service by the provider.
All work orders should be placed via your Resident Portal.
When done correctly, you'll be able to log in and check on the status of your work order and you'll receive email updates when the status changes to assigned to a tech, or completed.
If you didn't place the work order, but your roommate did, check with them to check on the status.
Placing a work order explicitly gives permission to Campustown staff to enter to address the situation without prior notice. Staff will always knock and announce themselves if no one comes to the door. Refusal to grant entry to staff when a work order has been placed can result in a trip charge.
Do not set HVAC units below 68 degrees. This will cause the unit to freeze over and require several additional hours to defrost before your system can be reset. The air coming out of the vents is at one constant temperature no matter what you set the thermostat at. The thermostat merely tells the system to run until that temperature has been reached. Setting your AC too low when it's hot outside can cause the unit to fail.
